PRIMARY RESPONSIBILITIES:
As part of Martha’s Counter staff team, your role is to ensure a positive customer experience by providing courteous, friendly, efficient and attentive customer service and as well as fellow team members.
REPORTS TO:
Assistant Managers, General Manager
JOB REQUIREMENTS:
- High school diploma or equivalent is required
- Experience in a similar customer focused work environment is preferred
- Ability to work well in a busy environment
- High energy and engaging personality
- Professional demeanor
- Ability to work on your feet for extended periods of time (8+ hours a day)
- Ability to work flexible hours, including weekends and holidays
- Food Protection Manager Certificate holder or willing to obtain certification within 60 days of employment
- A passion for sweets!
PERFORMANCE RESPONSIBILITIES:
- Arrive to work promptly and in full uniform on your scheduled days to work
- Make sure customers are being taken care of and the store looks great at all times
- Treat each customer with kindness and respect at all times
- Ensure that product being sold is fresh and presentable
- Ensure product quality by checking freshness
- Be an expert in our products and be able to explain them to customers
- Package, weigh, and price all baked goods
- Ask every customer if they would like to receive a receipt with their purchase
- Follow our cash handling procedures when using the POS to process customer orders
- Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
- Ensure that all shelves and displays are properly stocked and front-facing
- Operate and sanitize all Bakery equipment in a safe and proper manner
- Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
- Cleaning should be done at the end of your shift and when the storefront is slow
- Maintain open communication with your supervisor and coworkers regarding any issues that may arise
- Perform other duties as assigned by a supervisor
