Waitress/Waiter Staff Team member


As part of Martha’s Waitress/waiter staff team, your role is to ensure a positive customer experience by providing courteous, friendly, efficient and attentive customer service and as well as fellow team members.


Assistant Managers, General Manager


  • High school diploma or equivalent is required
  • Experience in a similar customer focused work environment is preferred
  • Ability to work well in a busy environment
  • High energy and engaging personality
  • Professional demeanor
  • Ability to work on your feet for extended periods of time (8+ hours a day)
  • Ability to work flexible hours, including weekends and holidays
  • Food Protection Manager Certificate holder or willing to obtain certification within 60 days of      employment
  • A passion for sweets!


  • Arrive to work promptly and in full uniform on your scheduled days to work
  • Make sure customers are being taken care of and the store looks great at all times
  • Treat each customer with kindness and respect at all times
  • Ensure that product being sold is fresh and presentable
  • Ensure product quality by checking freshness
  • Be an expert in our products and be able to explain them to customers
  • Package, weigh, and price all baked goods
  • Ask every customer if they would like to receive a receipt with their purchase
  • Follow our cash handling procedures when using the POS to process customer orders
  • Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
  • Ensure that all shelves and displays are properly stocked and front-facing
  • Operate and sanitize all Bakery equipment in a safe and proper manner
  • Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
  • Cleaning should be done at the end of your shift and when the storefront is slow
  • Maintain open communication with your supervisor and coworkers regarding any issues that may arise
  • Perform other duties as assigned by a supervisor

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